Customer Success Manager

Ankercloud is a global cloud consulting firm helping businesses drive digital transformation through cloud, AI/ML, data, and security solutions. Headquartered in Berlin with offices in the US and India, it is a Premier Partner with both AWS and Google Cloud. With 150+ clients and 200+ projects delivered, Ankercloud combines deep technical expertise with 24/7 managed services. Its mission is to build secure, scalable, and cost-effective cloud solutions that deliver real business value.

About the Role

We are looking for a motivated and experienced Customer Success Manager (CSM) to join our team in Berlin. In this role, you will work closely with clients to ensure successful project delivery, high customer satisfaction, and long-term partnerships.

The ideal candidate has 3–5 years of experience in customer success, project coordination, or account management, with strong communication skills and a passion for solving problems.

Key Responsibilities

• Manage onboarding and training for new customers
• Build and maintain strong client relationships
• Act as the main point of contact for customer queries and issues
• Coordinate and track project progress and deliverables
• Lead customer meetings and regular check-ins
• Handle escalations and ensure timely resolution
• Collaborate with internal teams to improve services and processes
• Collect feedback and provide insights to product and leadership teams
• Prepare regular reports on project and customer status

• 3–5 years of experience in customer-facing roles (Customer Success, Account Management, or Professional Services)
• Strong communication and interpersonal skills
• Ability to manage multiple projects and priorities
• Good problem-solving and decision-making abilities
• Experience with CRM and project management tools
• Quick learner with an interest in technology and continuous improvement
• Team player with a proactive and customer-first mindset
• Bachelor’s degree in business, technology, or a related field

What We Offer

• A collaborative and supportive team environment
• Opportunities for career growth and development
• Exposure to international clients and projects
• Competitive compensation and benefits
• A chance to make a real impact in a fast-growing company