Product Manager - Services

Ankercloud is a global cloud consulting firm helping businesses drive digital transformation through cloud, AI/ML, data, and security solutions. Headquartered in Berlin with offices in the US and India, it is a Premier Partner with both AWS and Google Cloud. With 150+ clients and 200+ projects delivered, Ankercloud combines deep technical expertise with 24/7 managed services. Its mission is to build secure, scalable, and cost-effective cloud solutions that deliver real business value.

About the Role

We are looking for a motivated and experienced Product Manager to join our team in Berlin. In this role, you will work closely with clients to ensure successful project delivery, high customer satisfaction, and long-term partnerships.

The ideal candidate has 3–5 years of experience in customer success, project coordination, or account management, with strong communication skills and a passion for solving problems.

Key Responsibilities

• Manage onboarding and training for new customers
• Build and maintain strong client relationships
• Act as the main point of contact for customer queries and issues
• Coordinate and track project progress and deliverables
• Lead customer meetings and regular check-ins
• Handle escalations and ensure timely resolution
• Collaborate with internal teams to improve services and processes
• Collect feedback and provide insights to product and leadership teams
• Prepare regular reports on project and customer status

• 3–5 years of experience in customer-facing roles (Customer Success, Account Management, or Professional Services)
• Strong communication and interpersonal skills
• Ability to manage multiple projects and priorities
• Good problem-solving and decision-making abilities
• Experience with CRM and project management tools
• Quick learner with an interest in technology and continuous improvement
• Team player with a proactive and customer-first mindset
• Bachelor’s degree in business, technology, or a related field

What We Offer

• A collaborative and supportive team environment
• Opportunities for career growth and development
• Exposure to international clients and projects
• Competitive compensation and benefits
• A chance to make a real impact in a fast-growing company